Allianz Assistance

SsangYong Assistance Explained

What is SsangYong Assistance?


SsangYong Assistance is a Roadside Recovery service provided in partnership with Allianz and gives SsangYong drivers peace of mind both in the UK and mainland Europe, through a comprehensive range of benefits including:
  • Roadside assistance
  • Vehicle Recovery
  • Vehicle Rehabilitation
  • Car hire


SsangYong Assistance eligibility:


SsangYong Assistance provides 12 months Roadside Assistance cover for all new SsangYong vehicles.


How does SsangYong Assistance work?


If your vehicle requires repair after an immobilising fault, SsangYong Assistance will take your vehicle to an Authorised SsangYong Dealer or SsangYong authorised workshop.


How do I contact SsangYong Assistance?


From the UK you can call 0800 5879841 or 0208 6039841
If outside the UK, you'll need to dial the UK country code and number +44 208 6039854
To make sure SsangYong Assistance can help you with the minimum of delay, have the following information available:
  • Your name and location and number of passengers
  • A telephone number where you can be contacted
  • Your registration number or SsangYong Assistance policy number
  • Details of what has happened


Home and Roadside Assistance


In the event of the immobilisation of your vehicle whether at home or anywhere in mainland Europe, SsangYong Assistance will do all they can to help. If the problem cannot be resolved at home or the roadside, SsangYong Assistance will make arrangements to recover your vehicle to the nearest or most appropriate Authorised SsangYong dealer or Authorised workshop.


Additional benefits outlined:


Hire Car * We will organise and pay for a replacement vehicle for 48 hours if in the UK and 3 days if outside the UK but in mainland Europe. Note: There may be endorsement and age restrictions that prevent the provision of a hire car and SsangYong is not able to guarantee the supply of hire cars with either 4 wheel drive or fitted with a tow bar.
Alternative Transport * SsangYong Assistance will assist you and your passengers to continue your journey or return home
Hotel Accommodation * If breakdown occurs more than 50 miles from your home address and overnight accommodation is a more practical option, we will pay for the cost of the accommodation including breakfast.
Vehicle Repatriation * Repatriation of your vehicle to the UK if repairs to your vehicle cannot be completed before your planned return home.


Caravans and Trailers


In the event that your vehicle is immobilised and requires recovery, SsangYong Assistance will recover any caravan or trailer, up to a maximum of 2.55m wide and a length of 7m, being towed by your vehicle at the time of immobilisation along with your vehicle.


Lock out and Lost Keys


If a forced entry is required, you will be asked to sign a declaration giving your permission for this to take place and that any costs for resultant damage will be your sole responsibility.


* Terms and conditions in detail


The SsangYong Assistance leaflet supplied with your vehicle provides full terms and conditions and the SsangYong Assistance team will be able to clarify entitlement should the unlikely event of a breakdown situation arise.


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