At SsangYong we believe in making the customer ownership of our vehicles a rewarding one and so we are committed to doing everything we can to keep you satisfied with our products and our SsangYong dealer network.
That's why we have compiled this set of Frequently Asked Questions with the answers, so that you can find what you're looking for quickly and easily.
If after reviewing these questions, you still don't have you're answer, you can still ask your local SsangYong dealer or contact us for help.
Who is my nearest SsangYong dealer?
How do I get an Owners manual?
If you need a replacement, contact your local SsangYong Dealer.
What are the service intervals for my car?
How much will it cost for a service at a SsangYong dealer?
How can I find out how much a parts cost?
What is covered within the 7 year SsangYong warranty?
(100,000 miles for Private hire and taxi's).
I've purchased a second hand SsangYong, is the warranty still valid?
My car has an incomplete service history - is the warranty still valid?
Does fitting non-genuine SsangYong parts invalidate my warranty?
How can I find out the service history for my car?
You will need to contact the person who sold you the vehicle if it has been serviced outside the network.
Does my car have any outstanding safety recalls on it?
There is also a government website that can be used to check outstanding recalls for any make and model of vehicle registered in the UK.
I have received a recall letter but no longer own a SsangYong - what should I do?
Please also let us know and we will update our records to ensure no further letters are sent.
Where can I find a chassis number or VIN on my car?
The VIN code for SsangYong models can be found on the top of the dash looking through the windscreen. It will also be in your service book.
How can I get a new key for my SsangYong?
How can I get my key code?
Who do I contact if my SsangYong breaks down?
Just give them a call on 0800 587 9841 | 020 8603 9841 in the UK and +44 208 603 9854 in Europe and Allianz will get you underway.
How do I find out which tow bar to fit to my car?
What is the maximum towing capacity for SsangYong?
Within our Ownership section, you'll find a dedicated Towing centre page in addition to the Towing page for each model.
You can also see this on your V5 document.
Where can I find the technical specifications for my SsangYong?
If that's not enough, your SsangYong dealer will be happy to help.
How to find a part number/paint code?
Does my vehicle have to be serviced by a SsangYong dealer to keep the warranty?
How do I update my Tom Tom Satelite Navigation mapping?
Simply download to a memory stick and upload to your Tom Tom unit via the USB port in your vehicle. URL: https://ssangyong.navshop.com/downloads/
I have a complaint about my dealer, who can I talk to?
If this does not fix it, you can view our Customer Service Policy below, which details how SsangYong handle customer concerns.
The dealer isn't able to fix my car, who can I talk to?
All our dealers have access to the SsangYong technical team that will advise and assist.
If you still need our help, go to our Contact Us page.
Customer Service Policy
If you are less than satisfied with your vehicle or the service provided by a SsangYong Dealer (or authorised repairer), we are here to help. Your contract is with the dealer or repairer, so they need the opportunity to find a resolution but if they are not able to do so, you can get in touch with our Customer Services team at:
We will work with your dealer to investigate your concern through to a satisfactory resolution.
If this isn’t possible and we are not able to find a resolution that meets your satisfaction, we are pleased to subscribe to the Motor Ombudsman and we will work closely with them on any certified Alternative Dispute Resolution (ADR) that we receive.
The Motor Ombudsman can be contacted at: