Company Values
We do…
- Deliver on our promises and commitments
- Own up to mistakes, take responsibility and make amends
- The right thing, even when it is difficult
- Treat everyone as we wish to be treated
- Address problems, resolve and move on
We don’t…
- Act dishonestly, cut corners or make excuses
- Show preferential treatment
- Ignore internal or external customer calls, emails or requests for help
- Hold grudges
- Avoid accountability and blame others
We do…
- Share ideas freely, collaborate and cooperate
- Behave in a polite, courteous and respectful manner
- Care about making a difference and take pride in all we do
- Deliver on our promises and commitments
- Support and invest in each other’s development
- Discourage office gossip
We don’t…
- Delay difficult tasks or conversations
- Avoid accountability and blame others
- Take advantage of others
- Repeat anything that shouldn’t be repeated
We do…
- Recognise everyone’s time is as valuable as our own
- Go the extra mile to help others
- Pull together in one direction
- Recognise and acknowledge great teamwork
- Set clear objectives
- Support each other in a constructive way
We don’t…
- Withhold information which could be useful to others
- Look to blame when things go wrong
- Exclude any colleagues or teams
- Criticise, snipe or second-guess others
- Deliberately make things difficult for others
- Gossip about or undermine others
We do…
- View situations from the customer’s perspective
- Consider the impact of our actions on our customers
- Commit to returning phone calls, emails and requests for help in a timely manner
- Discuss options with customers for alternate ways to meet expectations
- Communicate changes in agreed plans or deadlines to customers
- Acknowledge and support our colleagues as internal customers
- Take responsibility in ensuring every customer receives a full, satisfactory resolution
We don’t…
- Deceive or lie to customers
- Lack manners or display rude, discourteous behaviour
- Insult or put down our customers
- Ignore requests for help because it’s ‘not my job’
- Refuse to help any customer
