Warranty Terms & Exclusions

  SsangYong Kia MG
Whats Covered?
The Warranty Period The warranty period begins on the date of first registration. The date the warranty ends depends on the type of warranty.
All new SsangYong vehicles are covered by a seven year or 150,000 mile warranty (whichever occurs first).
The new car limited warranty is divided into various periods. They begin on the date of registration except for service parts or accessories that are installed at a later date.
Kia covers the components of a new Kia car for unlimited mileage up to 36 months, and for 100,000 miles between 37 and 84 months, from the date of first registration."

The warranty period commences on the date of first registration. MG covers your new MG3-18MY (registered
on or after 01/09/2018) for unlimited mileage up to 12 months, and for 80,000 miles between 13 months and
84 months (whichever comes sooner).

MG Motor UK reserves the right to make changes in content, description or terms of the warranty policy if it’s
deemed necessary by legislation or business objectives and agree to give MG Dealers notice of any changes. 

What's covered by the basic warranty?

Our warranty covers parts failing due to faults in materials and workmanship at the time of manufacture. Under this warranty we will repair or replace any parts of a new SsangYong which are found to have such faults when the vehicle is used in normal conditions. You will not have to pay for any warranty repairs. This warranty does not affect your statutory rights. Conditions apply to this warranty.

New Vehicle Warranty - All new SsangYong vehicles sold in the UK have a warranty which covers faulty parts, materials or workmanship at the time of manufacture. All new SsangYong vehicles are covered by a seven year or 150,000 mile warranty (whichever occurs first).

Kia warrants a new car to be free of defects in material or workmanship – we’ve set out the terms and conditions for this below. An authorised Kia dealer will make any repairs, using new or remanufactured parts, to put right any problem covered by this limited warranty free of charge. Whilst the contract to carry out the repairs will be with the dealer, we will pay the costs of the repairs. Any parts replaced during a warranty repair are covered for the remainder of the warranty period only.
Kia covers the components of a new Kia car for unlimited mileage up to 36 months, and for 100,000 miles between 37 and 84 months, from the date of first registration.

Warranty Cover:
- Guarantees repair replacement or adjustment, free of charge, by an Authorised Repairer, of any part which fails during the warranty period, as a result of a manufacturing or material defect.
- Guarantees paintwork repairs to defects such as blistering, peeling, cracking, discoloration or staining of the visible painted surface of the vehicle body panels occurring as a result of manufacturing or material defect.
- Guarantees all ‘wear and tear’ items, (excluding tyres) that are subject to failure as a result of a manufacturing or material defect during the first 12 months of the Warranty period or prior to the first scheduled chargeable main service, whichever is sooner.
- Guarantees any parts replaced under the terms of the warranty for the balance of the warranty period only.

Exceptions 1. Glass - Covered for three months or 2,000 miles, whichever comes first
2. Batteries - Covered for 2 years or 25,000 miles whichever comes first
3. Wheel alignment - Covered for three months or 2,000 miles, whichever comes first
4. Clutch components and brake discs - Covered for one year or 12,000 miles whichever comes first
The battery – this is covered for 24 months
The air conditioning refrigerant charge - this is also covered for 24 months
Wheel balance and steering alignment - are covered for the first 1000 miles or one month
Cracks in the exterior glass - are covered for the first 1000 miles or three months
PLEASE SEE 'MG EXCLUSIONS'
Taxi for private hire

The warranty period for a SsangYong car being used as a taxi or for private hire is 84 months or 100,000 miles, whichever comes first. It will need to have been registered as a taxi in line with our procedures, or it will only be covered for 60,000 miles.

If a customer uses a Kia car as a taxi or for private hire, the warranty period is 84 months or 100,000 miles, whichever comes first. It will need to have been registered as a taxi in line with our procedures, or it will only be covered for 60,000 miles.

The warranty policy for vehicles used for Private Hire and Taxi’s is 12 months/20,000 miles (whichever occurs
sooner).

Audio and navigation units Covered by a seven year or 150,000 miles, whichever comes first The original audio and navigation units are covered for 36 months or 60,000 miles from the date of first registration, whichever comes first. 

Not mentioned        

Paint Paintwork Warranty - All new SsangYong vehicles sold in the UK have a paint surface warranty which covers faulty paintwork at the time of manufacture. This warranty covers any problems with the paintwork which happen through normal use and are caused by faulty material or workmanship. The warranty does not cover damage caused by stone chips, industrial fall out, chemicals etc. This warranty lasts for three years or 60,000 miles, whichever occurs first. The paint is covered for 60 months or 100,000 miles from the date of first registration, whichever comes first.

Paint Warranty
The Paint Warranty covers the MG vehicle for 3 years or 60,000 miles from the date of first registration (whichever occurs sooner).

Any paint defect affecting readily visible surface areas of the MG vehicle, not including the under body, caused by a material or manufacturing defect will be repaired under the terms of warranty. Any part of the MG vehicle repaired, or any replacement part provided under the terms of the warranty, shall be covered by this warranty for the remainder of the warranty period.

Exclusions
This Warranty does not cover;

  • Paint defects not caused by defective material or workmanship at the time of manufacture.
  • Damage or defects resulting from:
  • The fitting of replacement parts not approved by MG Motor (UK) Ltd. or the alteration of the MG vehicle
  • from the manufacturer’s specification.
  • Misuse, neglect, inadequate maintenance or failure to have the MG vehicle serviced in accordance with
  • the MG scheduled services.
  • Accident or other external cause including, but not limited to, industrial fallout, airborne contamination,
  • stone chipping, bird lime or impact.
  • Racing, rallying or other competitive purposes.
  • Paint defects resulting from corrosion to a body part which has been repaired by a party other than, or
  • under the supervision of, an authorised MG Repairer using genuine MG parts and following the approval
  • repair procedures.
Transferability

Transferring your Warranty -This warranty is fully transferable should you sell your SsangYong to a private individual.

If you buy a used SsangYong car, any remaining period of the new car warranty will be transferred
to you.

 The warranty transfers to each new owner as long as it hasn’t expired.

The warranty transfers to each new owner so long as it hasn’t expired.

Travelling abroad Your warranty cover extends to Europe and you can have warranty work carried out in any EU member state, by an Authorised SsangYong dealer. Should any circumstance arise where you are requested to pay for repairs that you wish to claim on your return to the UK under the terms of the SsangYong warranty you must gain approval prior to agreeing to the repairs. N/A

N/A

What's not covered?
 

Damage, faults or failure caused by:
- an accident or another external cause;
- misuse or neglect;
- repairs not carried to the manufacturers standards
- fitting parts or accessories that have not been approved by SsangYong;
- using any fuel or fluids other than those recommended for the vehicle;
- altering the vehicle from the specification at manufacture; or
- environmental conditions such as industrial fallout, salt and storm damage


Additionally, SsangYong will not cover the cost of repairs
relating to:

• Normal wear and tear, and parts normally replaced or adjusted as part of the SsangYong service schedule
• Any vehicle on which the mileage has been changed or on which the actual mileage cannot be verified
• Any vehicle that has been used for racing, rallying or other competitive purposes
• Any vehicle for which you cannot provide proof of warranty cover
• Indirect loss and expenses such as loss of use, hotel costs, vehicle rental, other travel costs and loss of pay
• Towing charges


Your Responsibilities - We have no control over damage caused by things like a crash, misuse and poor maintenance. Repairs of this nature are your responsibility. The warranty does not cover damage which happens after the vehicle is delivered to you.

Damage due to factors beyond the manufacturer's control
Examples of this could include:
- Misuse of the car such as driving over kerbs, overloading, racing, etc. You’ll find proper usage described in the owner’s manual
- Events such as collision, fire, theft, riot, etc
- Cars categorised as 'total loss' or 'insurance write off'
- Alteration, modification, tampering, etc
- Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, bird lime, tree sap, etc), salt, road hazards, hail, wind, storm, lightning, floods and other acts of God
- Cosmetic conditions or surface corrosion from stone chips or scratches in the paint 

Damage due to a lack of maintenance, such as:
- Servicing that is not completed within the time and mileage recommendation's, as described in the service book and the owner's manual
- Improper maintenance or the use of fuel, oil or lubricants, additives other than those we recommend in the owner’s manual
- The use of inferior quality parts 

Normal deterioration
- Normal wear, tear or deterioration such as discolouration, fading or deformation
- Surface corrosion on any part other than the sheet metal panels on the exterior body
- Gradual wearing of mechanical components in proportion to mileage
- The adjustment of doors, bonnets and tailgates is covered up to the first scheduled maintenance service. 

Normal maintenance
Normal maintenance services described as ‘scheduled maintenance services’ in the vehicles service book and ‘maintenance’ in the owner’s manual, such as:
- inspection
- cleaning and polishing
- minor adjustments
- lubrication
- oil/fluid changes
- replacement of filters
- anti-freeze coolant refill
- wheel alignment and tyre rotation
- unless these are carried out as part of a repair under this warranty.

There are some uses, natural occurrences and aspects of ownership that are excluded and not covered by the warranty. These are described below:
-Those items which require replacement or maintenance due to damage or which have been subjected to fair wear and tear -e.g. brake pads, clutch lining, bulbs, wiper blades etc.
- Those items which require adjustment or replacement as part of routine servicing and maintenance during the warranty period, e.g. spark plugs, oil filters and auxiliary drive belts etc.
- Any part of the body that has suffered accidental damage unless the damage has been repaired to MG’s specification.
- Corrosion resulting from damage to the paintwork caused by stones, scratches, accidental damage, atmospheric pollution (including bird lime) or the application of corrosive materials.
- Corrosion resulting from fitting accessories that are not approved by MG, or from fitting approved accessories in a manner not in accordance with MG’s fitting instructions.
- Replacement of fuel, anti-freeze, hydraulic fluids, grease or oils, unless required in direct connection with the repair or replacement of an approved component.
- Any failure caused by lack of, or improper maintenance.
- Damage caused by, or arising from, war, strikes, vandalism, accidents, collision, fire, explosion, theft or attempted theft, adverse weather conditions or any act or omission that is willful, unlawful or negligent.
- Depreciation or any consequential loss.
-  Any exploratory dismantling charges will only be reimbursed as part of valid claims. It is the responsibility
of the warranty holder to authorise and to pay the charges if it is proved that the failure is not the
responsibility of MG.
- Any vehicle that has been written off by an insurer, or any repair, replacement or alteration not authorised by MG, experimental adjustments or vehicles modified in any way from MG’s specification.
- Vehicles that have exceeded the maximum permitted mileage covered by the Warranty.

N/A Maintenance items
Maintenance items (#) are covered for defects in material or workmanship for 24 months from the date of first registration regardless of mileage. (#-Spark plugs, auxiliary drive belts, brake pads and linings, wiper blades, clutch linings, lamp bulbs or other consumable items). 

Not mentioned

Altered mileage- SsangYong will not cover the cost of repairs relating to any vehicle on which the mileage has been changed or on which the actual mileage cannot be verified.

Altered mileage
Any repair of a Kia car on which the odometer has been altered or on which the actual mileage can’t be readily determined. 

Not mentioned

Extra expenses and damages - SsangYong will not cover indirect loss and expenses such as loss of use, hotel costs, vehicle rental, other travel costs,  loss of pay, or towing charges

Extra expenses and damages - Kia won’t reimburse for any financial loss or other damages. For example, loss of use, lodging and car rentals, travel costs or loss of earnings.

Extra Expenses & Damages - Under the terms of this warranty, MG Motor UK are only liable for the repair or replacement of original parts by an authorised MG Dealer or an authorised MG Repairer, that are defective in material or manufacture. MG Motor UK are not liable for any costs incurred in getting to an MG Dealer/Repairer, use of a loan car or hire car during the period of repair, any subsequent loss of earnings or other financial loss, including travel costs and lodgings.

Tyre Warranty - The tyres fitted on new SsangYong vehicles are guaranteed by the tyre manufacturers.

Tyres
Tyres are covered by the tyre manufacturer’s warranty. 

Not mentioned

Production changes - We may change the cars we produce. This does not mean that we must make similar changes to cars we have already produced.

Production changes
Kia may make changes to the vehicles we build and/or sell at any time without having to make similar changes to vehicles we previously built and/or sold. 

Not mentioned

Customer Responsibilities
 

Servicing and Maintenance - You are responsible for maintaining your vehicle and for having it serviced. You must keep proof that your vehicle has been properly maintained. Evidence of the Service and Maintenance history may be requested if your vehicle is presented to a SsangYong Authorised Repairer for warranty related repairs.

The manufacturer’s warranty will not provide cover if any fault is the result of poor maintenance. We strongly recommend that maintenance and servicing should be carried out by a SsangYong Authorised Repairer using genuine SsangYong parts and recommended lubricants.

We acknowledge that it is not always possible to carry out routine maintenance exactly on the date and mileage due. Because of this SsangYong allow a maximum window of 1000 miles or 1 month after the due date .

Maintenance
Customers must use and maintain their Kia car properly. If they use a Kia car in severe driving conditions, they should follow the extra maintenance steps set out in the owner’s manual.

MG Warranty conditions require that:

  • All claims are notified to, and carried out by, an Authorised MG Repairer during the Warranty period.
  • Warranty paint rectification must be carried out by an Authorised MG Bodyshop in line with the MG Body
  • Repair Manual.
  • All repairs, damage rectification or fitting of replacement parts and accessories are carried out by an
  • Authorised MG Repairer and in accordance with MG instructions.
  • The vehicle has not been altered from the original specification, where said alterations maybe found to be the cause of any subsequent component failure.  The body panels are inspected annually throughout the warranty period by an authorised MG Repairer (relevant paperwork completed and endorsed), and any rectification work found necessary is carried out in accordance with MG’s recommendations.
  • The vehicle has not suffered from neglect, improper repair, or improper use, and has been properly
  • cleaned, maintained and serviced in accordance with MG’s recommendations.
  • Each main service is carried out within 1000 miles / 1609 kilometers or 28 days of the recommended mileage interval or service anniversary date as shown on the Service Interval Plan (within the service
  • portfolio) and that the appropriate service record page is stamped and endorsed by the servicing agent.
  • Whilst the warranty will not be invalidated if a non-authorised repairer carries out this work, Warranty
  • faults resulting from work carried out by a non-authorised repairer may not be covered under the MG
  • Warranty.
  • Note: To qualify for the MG3-18MY 4th, 5th, 6th & 7th year warranty, the vehicle must have a full and
  • accurate service history, in line with MG Motor UK’s recommended servicing plan, using genuine parts and fluids to the correct specifications.
  • MG approved parts are used for repairs effected under warranty, except as an emergency repair, which
  • must be made good within 14 days using components approved by MG.
  • The vehicle is not used for rallying, racing or competition purposes of any kind.
  • The vehicle is not subjected to any load heavier than the maximum recommended by the manufacturer.
  • The owner’s protection under the terms of the MG Warranty does not affect their statutory rights in law.    

Maintenance records
You may need to show that you've maintained your Kia car properly. So you should keep your maintenance records handy, together with all your receipts. The scheduled maintenance records should be filled in whenever a Kia car goes in for service or maintenance.

Warranty repairs

You should take your Kia car, along with your warranty information and service record booklet, to an authorised Kia dealer during its normal opening hours and ask them to repair it for you. Whilst the contract to carry out the repairs will be with the dealer, we will pay the costs of the repairs. Any authorised Kia dealer can carry out warranty repairs, but we recommend taking it to the one you bought it from if possible.